Chart your course to Success
Enroll in Leadership & Personal Mastery Academy to master your professional influence.


The Leadership and Personal Mastery Academy (LPMA) is your flight simulator, equipping you with experiences to prepare you to thrive in the turbulence of complex client crisis situations without panic.
Just as pilots learn to correct unusual attitudes, LPMA empowers you to:
1. Identify the Upset – See whats coming. Recognize the challenges before it disrupts your performance in customer interactions.
2. Regain Control – Develop the mindset and tools needed to respond effectively under pressure as you lead.
3. Fly Straight and Level – Align your actions with your professional purpose to achieve lasting success.
In a small group setting, we focus on personal mastery and emotional intelligence, and then on leadership, influence and organizational health.

Steve Eldredge here

Skilled pilots navigate unpredictable skies with precision and confidence – and so must customer-facing professionals & leaders.
Like you, I faced stress, self-doubt, and sabotage, until I realized the issue wasn’t a character flaw, but a coding glitch. Emotional intelligence is a skill you can develop and master.
With over 30 years of leadership experience, I’ve navigated the challenges of balancing a demanding career and family life.
During each session of Leadership & Personal Mastery Academy, I train individuals how to upgrade their internal operating system (IOS), make better decisions, and find balance in every aspect of life. You and your team teams deserve greater clarity, resilience, and performance.
Let’s transform the way you lead and live!

Group Coaching
Six 90-minute Zoom sessions

Custom Action Plan
Practical weekly action steps

Recordings
Unlimited access to recordings.
Submit your receipt
Get reimbursed!
One 90-minute Zoom call.
Bring your question or challenge.
Let's focus on finding the solution!
Steve Eldredge here!
In aviation, pilots go through upset recovery training to prepare for the unexpected. As a CxE or CxEM you must be ready to orient yourself in unusual situations, respond swiftly, and regaining straight and level flight to ensure customer experience excellence.
Like you, I faced stress, self-doubt, and even sabotage, until I realized my issue wasn’t a character flaw, but a coding glitch. Emotional intelligence is a skill you can develop and master.
With over 30 years of leadership experience, I’ve navigated the challenges of balancing a demanding career and family life.
During each session of Leadership & Personal Mastery Academy, I train individuals how to upgrade their internal operating system (IOS), make better decisions, and find balance in every aspect of life. You and your team team deserve greater clarity, resilience, and performance.
Skilled pilots navigate unpredictable skies with precision and confidence – and so must customer-facing professionals & leaders.
Let’s transform the way you lead and live!




Increase you capacity, manage customer and project priorities with greater ease and focus.
Enhance your decision making accuracy, replace conflict with confidence, and foster healthy relationships both at home, colleagues and customers.
Build resilience and maintain energy, preventing burnout while reducing internal pressures.


Bobby Rouse
EOS Implementer

Steve’s influence has been instrumental in helping me realize what my true zone of genius really is. This gave me the courage to make the big leap into what I feel like I was designed to do.

William Fu
Customer Success Engineer


Wes Carter
Entrepenuer

This course offered dozens of invaluable gems of wisdom that transformed my life and career. With that enhanced vision I analyzed my habits, gained clarity, and made necessary course corrections.
Classes begin Thursday, April 3, 2025 and are held every other week for 6 sessions. Each session is 90 minutes.
Time: 2:00 PM GMT | 4:00 PM EEST | 8:00 AM CT | 9:00 AM ET
No problem. Each session will be recorded and made available after each class. AI summaries will be sent via email.
Every other Thursday beginning April 3, 2025, April 17, May 1, May 15, May 29, and June 12.
Time: 2:00 PM GMT | 4:00 PM EEST | 8:00 AM CT | 9:00 AM ET
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